Terms & Conditions

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Welcome to Dentelix. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.

1. About Dentelix

These Terms & Conditions apply to all purchases made through the Dentelix website.

Throughout these Terms:

  • “Dentelix”, “we”, “our”, or “us” refers to Dentelix.
  • “Customer”, “you”, or “your” refers to any individual or business purchasing products from our website.

2. Orders

All orders placed through our website are subject to acceptance and stock availability.

We reserve the right to:

  • Accept or reject any order.
  • Cancel orders due to pricing errors or product availability.
  • Limit quantities purchased.
  • Request additional verification before processing an order.

An order confirmation email does not constitute acceptance of your order.

3. Product Availability

While we aim to keep stock information accurate, product availability may change without notice.

If an item becomes unavailable after an order is placed, we may:

  • Offer an alternative product.
  • Place the item on backorder.
  • Issue a full refund for unavailable items.

4. Prices

All prices displayed on our website are shown in GBP (£).

Unless otherwise stated:

  • Prices exclude VAT.
  • Delivery charges are calculated separately.
  • Prices may change without prior notice.
  • Pricing errors may be corrected before dispatch.

5. Payment

Payment must be received before orders are dispatched.

We accept secure online payments through approved payment providers.

Dentelix reserves the right to suspend or cancel orders where payment cannot be successfully authorised.

6. Delivery

Estimated delivery times are provided as guidance only.

Although we aim to dispatch orders promptly, Dentelix cannot guarantee delivery dates and is not responsible for delays caused by:

  • Courier services
  • Weather conditions
  • Customs clearance
  • Public holidays
  • Circumstances beyond our control

Risk passes to the customer upon successful delivery.

7. Returns & Refunds

Returns are accepted in accordance with our Returns Policy.

Returned products must:

  • Be unused
  • Be unopened
  • Be in original packaging
  • Be suitable for resale

Certain products including sterile products, customised items, pharmaceuticals, and PPE may not be eligible for return unless faulty.

8. Damaged or Incorrect Goods

Customers should inspect deliveries immediately.

Any damaged, defective, or incorrect products should be reported within 48 hours of delivery.

Where appropriate, we will replace, exchange, or refund affected products.

9. Warranty

Manufacturer warranties apply where provided.

Dentelix does not provide additional warranties beyond those supplied by the product manufacturer unless stated otherwise.

10. Customer Responsibilities

Customers are responsible for ensuring products purchased are suitable for their intended professional use.

Products should always be used according to manufacturer instructions and applicable healthcare regulations.

11. Intellectual Property

All website content including:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Icons
  • Text
  • Website design

remains the intellectual property of Dentelix or its licensors.

No content may be copied, reproduced, or distributed without written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Dentelix shall not be liable for:

  • Indirect losses
  • Consequential damages
  • Loss of profits
  • Business interruption
  • Data loss

Our maximum liability shall not exceed the total value of the products purchased.

13. Privacy

Your personal information is processed in accordance with our Privacy Policy.

By using our website, you agree to our collection and processing of personal data as described therein.

14. Website Use

You agree not to:

  • Misuse our website
  • Attempt unauthorised access
  • Upload malicious software
  • Interfere with website functionality
  • Use our content without permission

Dentelix reserves the right to restrict or terminate access where misuse is identified.

15. Changes to These Terms

Dentelix may update these Terms & Conditions at any time without prior notice.

The latest version will always be available on this page.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Dentelix

📍 32 Staythorpe Road, Leicester, LE1 2JU, United Kingdom

📧 dentalsupplyhubuk@gmail.com