Frequently Asked Questions (FAQs)

1. What do your stock statuses mean?

To help you understand product availability, we use the following stock indicators:

🟢 In Stock
The product is available in our warehouse and is usually dispatched within 1 business day.

🟡 Available to Order
The product is currently being restocked by our supplier. You can still place an order, and delivery is typically expected within 5–10 working days.

🔴 Out of Stock
This product is temporarily unavailable and cannot currently be ordered. It will become available again once new stock arrives.

2. How long does delivery take?

Most UK Mainland orders are dispatched within 1 working day and are usually delivered within 1–2 business days.

Delivery times may vary for remote locations, weekends, public holidays, or special-order items.

3. Can I track my order?

Yes. Once your order has been dispatched, we’ll send you a confirmation email containing your tracking information so you can monitor your delivery.

4. What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Secure Debit & Credit Cards

Available payment methods may vary depending on your location.

5. What should I do if an item is missing from my order?

Sometimes products are shipped separately due to stock availability.

If part of your order is missing:

  • Check your dispatch email to see if multiple shipments are expected.

  • Review your tracking information.

  • If you’re still unable to locate your item, please contact our customer support team.

6. How can I return a product?

If you wish to return an item, please contact our customer service team before sending it back.

Returned products must generally be:

  • Unused

  • Unopened

  • In original packaging

  • In resalable condition

For full details, please visit our Shipping & Returns page.

7. Can I cancel my order?

Yes, provided your order has not yet been dispatched.

If your order has already been shipped, it will need to be returned in accordance with our Returns Policy.

8. What should I do if my order arrives damaged?

If your parcel arrives damaged or contains an incorrect item, please notify us within 48 hours of delivery.

Where appropriate, we will arrange a replacement, exchange, or refund.

9. Do you sell products to individuals?

Some products may be available for purchase by individuals, while certain professional dental products may only be supplied to qualified dental professionals in accordance with applicable regulations.

If you’re unsure whether a product is available to you, please contact our support team before placing your order.

10. Are my payments secure?

Absolutely.

All online payments are processed through secure, encrypted payment gateways to help protect your personal and financial information.

11. Do you offer bulk or business orders?

Yes.

Dentelix supplies products to:

  • Dental Clinics

  • Hospitals

  • Dental Laboratories

  • Universities

  • Healthcare Organisations

  • Wholesale Customers

Please contact us for bulk pricing and business enquiries.

12. How can I contact Dentelix?

If you need assistance, our friendly customer support team is here to help.

Email:
📧 dentalsupplyhubuk@gmail.com

Address:
📍 32 Staythorpe Road
Leicester, LE1 2JU
United Kingdom

13. Can’t find the answer you’re looking for?

If your question isn’t listed above, please don’t hesitate to get in touch. Our team will be happy to assist you with product information, orders, delivery, returns, or any other enquiries.

Dentelix – Professional Dental Supplies You Can Trust.